Free Shipping

We’ve got your shipping covered! Enjoy free worldwide shipping on orders over €45. For orders under €45, shipping fees will be calculated at checkout based on your location and selected service.

Processing Time

Order Processing: The amount of time it takes for us to prepare your order for shipping. This typically takes 1 to 2 days

Pro Tip: If your order includes a pre-sale item (you’ll see this on the product and cart pages), the entire order will ship once everything is available. To avoid delays, we recommend placing separate orders for pre-sale and in-stock items if you want the in-stock items right away.

Delivery Times

• International Orders: 7-14 Business Days, depending on the destination.

Please note that these delivery times are estimates and may vary due to carrier delays or customs processing.

Tracking Your Order

You can monitor your order status through:

• Shipment Notification E-mails
• Order Confirmation Page

If your tracking shows no movement for more than 5 business days, please reach out to Customer Service(Service@diyhometown.com) for assistance.

Lost or Stolen Packages

Carriers sometimes mark packages as "Delivered" when they’re still en route. In most cases, the package will arrive within 2 business days.

If your package hasn’t arrived after 2 days, and you’ve checked around your address, please contact Customer Service for help.

Please note: Diyhometown is not liable for packages marked as delivered or any theft after delivery. If you believe your package was mis-delivered, we recommend filing a claim directly with the carrier.

Duties & Customs

Most countries include duties, taxes, and fees at checkout, but some locations may require additional fees upon delivery (this will be noted during checkout).